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        <full_title>WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS</full_title>
        <issn media_type="print">1109-9526</issn>
        <issn media_type="electronic">2224-2899</issn>
      </journal_metadata>
      <journal_article>
        <titles>
          <title>#Canceled: Predictors of Consumers’ Intention to Cancel in the Philippines</title>
        </titles>
        <contributors>
          <person_name sequence="first" contributor_role="author">
            <given_name>Safa D.</given_name>
            <surname>Manala-O</surname>
            <affiliations>
              <institution>
                <institution_name>Department of Business and Innovation Mindanao State University – Iligan Institute of Technology Iligan City, Lanao del Norte PHILIPPINES</institution_name>
              </institution>
            </affiliations>
          </person_name>
          <person_name sequence="additional" contributor_role="author">
            <given_name>Charlyn M.</given_name>
            <surname>Capulong</surname>
            <affiliations>
              <institution>
                <institution_name>Department of Economics Mindanao State University – Iligan Institute of Technology Iligan City, Lanao del Norte PHILIPPINES </institution_name>
              </institution>
            </affiliations>
          </person_name>
          <person_name sequence="additional" contributor_role="author">
            <given_name>Jessa Mae B.</given_name>
            <surname>Limosnero</surname>
            <affiliations>
              <institution>
                <institution_name>Department of Accountancy Mindanao State University – Iligan Institute of Technology Iligan City, Lanao del Norte PHILIPPINES</institution_name>
              </institution>
            </affiliations>
          </person_name>
          <person_name sequence="additional" contributor_role="author">
            <given_name>Felipe V.</given_name>
            <surname>Lula Jr.</surname>
            <affiliations>
              <institution>
                <institution_name>Department of Hospitality and Tourism Management Mindanao State University – Iligan Institute of Technology Iligan City, Lanao del Norte PHILIPPINES</institution_name>
              </institution>
            </affiliations>
          </person_name>
          <person_name sequence="additional" contributor_role="author">
            <given_name>Jupert Jasser G.</given_name>
            <surname>Abellana</surname>
            <affiliations>
              <institution>
                <institution_name>Department of Business and Innovation Mindanao State University – Iligan Institute of Technology Iligan City, Lanao del Norte PHILIPPINES</institution_name>
              </institution>
            </affiliations>
          </person_name>
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        <jats:abstract xml:lang="en">
          <jats:p>Although cancel culture is changing the dynamics between consumers and brands, little is known about what motivates Filipino consumers to act this way. Using the Theory of Planned Behaviour and demographic factors, this study examines factors influencing consumers' intentions to discontinue brand loyalty in the Philippines. Businesses must understand this growing form of social media activism. A quantitative design using PLS-SEM analysed responses from 385 participants across generations and regions. Results show that cancel intentions are strongly influenced by attitude, subjective norms, and perceived behavioural control. Notably, age and region, particularly younger consumers and those from Visayas and Mindanao, are strong antecedents. These groups are more susceptible to social influence, have stronger self-efficacy, and express more favourable views of cancelling brands. Recommendations include culturally sensitive reputation management and localized consumer sentiment tracking, with brands needing to align values and respond quickly with corrective actions.
</jats:p>
        </jats:abstract>
        <publication_date media_type="print">
          <month>04</month>
          <day>28</day>
          <year>2026</year>
        </publication_date>
        <publication_date media_type="online">
          <month>04</month>
          <day>28</day>
          <year>2026</year>
        </publication_date>
        <pages>
          <first_page>325</first_page>
        </pages>
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          <item_number item_number_type="article_number">24</item_number>
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          <doi>10.37394/23207.2026.23.24</doi>
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