Published Articles with Keyword: customer
- Title: Exploring Key Determinants in Implementing Effective Agile Project Management: A Case Study of Indonesian Practices
Authors: Diptya Oktadewa Ichwan, Indra Fata Raharja, Mohammad Ichsan, Bambang Trigunarsyah, Dicky Syahchari, M. Athar Januar
Doi: 10.37394/23202.2025.24.21
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Published in WSEAS Transactions on Systems, Volume 24, 2025
- Title: The Impact of the Necessarily Increasing Resilience of Supply Chains on Supplier Relationships
Authors: Tamás Faludi
Doi: 10.37394/23207.2025.22.59
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Published in WSEAS Transactions on Business and Economics, Volume 22, 2025
- Title: Harnessing ISM for Customer Churn Management in Mobile Telecommunications Networks
Authors: Jean-Claude Mudilu Kafunda, Marivaux Nzaji Bampende, Ange Taboria Baelongandi, Nicodème Kabongo Lungenyi, Witesyavwirwa Vianney Kambale, Kyandoghere Kyamakya
Doi: 10.37394/232018.2025.13.20
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Published in WSEAS Transactions on Computer Research, Volume 13, 2025
- Title: Optimizing Customer Journey through Advanced Analytics Techniques over Google Analytics 4 Data in Google BigQuery
Authors: Bisera Chauleva, Dijana Capeska Bogatinoska, Aleksandar Karadimce
Doi: 10.37394/23205.2024.23.33
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Published in WSEAS Transactions on Computers, Volume 23, 2024
- Title: Measuring Agile Project Management Effectiveness with the Application of Customer Characteristics, Organizational Influence and Project Management Methodologies in Indonesia
Authors: Bryan Osvaldo, Ami Fitri Utami, Mohammad Ichsan, Shaligram Pokharel
Doi: 10.37394/23202.2024.23.44
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Published in WSEAS Transactions on Systems, Volume 23, 2024
- Title: Brand Loyalty through Consumer Protection of Selected E-Commerce Firms
Authors: Ajike Emmanuel O., Omodudu Timothy. O., Ayo Mofoluwake F., Adeoye Solomon O., Nwankwere Idowu A., Nwaulune Jude C., Owolabi Titilayo J., Adesuyi Oluwabukola O.
Doi: 10.37394/23207.2024.21.178
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Facilities and Service Quality’s Impacts on Satisfaction: A Case of Indonesian Train Service Customers
Authors: Akhmad Yunani, Muhammad Raisa Permana Sakti, Mahir Pradana, Adrianza Putra
Doi: 10.37394/23207.2024.21.171
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: The Influence of Service Quality, Corporate Social Responsibility and Corporate Reputation on Customer Satisfaction With the Government’s Role as Moderator (Study on the company PT PLN Indonesia)
Authors: Nizar Rachman, Umar Nimran, Edy Yulianto, Edriana Pangestuti
Doi: 10.37394/232032.2024.2.31
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Published in Financial Engineering, Volume 2, 2024
- Title: Effectiveness of Customer Loyalty Programs on SMEs in Morocco
Authors: Fatima Bellaali
Doi: 10.37394/232029.2024.3.20
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Published in International Journal of Applied Sciences & Development, Volume 3, 2024
- Title: Passenger Mobility Impact on Customer Satisfaction and Environmental Degradation Through Air Transportation Crowdshipping
Authors: Moden Purba, Hasdi Aimon, Alpon Satrianto
Doi: 10.37394/232033.2024.2.23
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Published in International Journal of Environmental Engineering and Development, Volume 2, 2024
- Title: A Bank’s Customer Citizenship Behaviour in the Multinomial Logistic Regression Model
Authors: Adirek Vajrapatkul, Nuttawut Rojniruttikul
Doi: 10.37394/23207.2024.21.159
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: The Role of Culture in the Purchase of a Product (The Case of Bavaria Beer 0.0% Alcohol in Albania)
Authors: Gerti Dajçi, Mateus Habili, Arjan Abazi
Doi: 10.37394/23207.2024.21.156
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: FUser Experience (UX) Design Websites as a Marketing Tool
Authors: Iveta Linina, Karina Villerte, Velga Vevere, Rosita Zvirgzdina
Doi: 10.37394/23207.2024.21.120
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Utilizing Logistic Regression for Analyzing Customer Behavior in an E-Retail Company
Authors: Hakan Alparslan, Safiye Turgay, Recep Yilmaz
Doi: 10.37394/232032.2024.2.10
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Published in Financial Engineering, Volume 2, 2024
- Title: The Impact of E-Marketing on Consumer Satisfaction during Pandemic Time
Authors: Albulena Avdili Zeqiri, Behrije Ramaj Desku, Karolina Ilieska
Doi: 10.37394/23207.2024.21.97
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Economic Modelling of the Manufacturing Machines Competitiveness
Authors: Daschievici Luiza, Ghelase Daniela
Doi: 10.37394/232010.2024.21.4
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Published in WSEAS Transactions on Advances in Engineering Education, Volume 21, 2024
- Title: Similarities of the Latin Countries in Relation to Customer Expectations about Service Dimensions of the Hotel Service
Authors: Mara Franco, Raquel Meneses, Rui Alexandre Castanho
Doi: 10.37394/23207.2024.21.66
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: e-WOM: How do Fake Reviews in the Saudi Tourism Sector Impact Consumers’ Purchasing Intentions?
Authors: Abdul Wahab Alwahashi, Ahmed Medjedel
Doi: 10.37394/23207.2024.21.47
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: The Influence of Safe, Perceived Price and Timelessness on the Use of Flight Services Reviewed from Social Status and Purpose of Passenger Travel
Authors: Zainur Hidayah, Maya Maria, Siti Aisyah, Ramdhan Kurniawan
Doi: 10.37394/23207.2024.21.20
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Website Quality Analysis, Trust and Loyalty of Indonesian Railway Service
Authors: Mikael Julian Irsa, Mahir Pradana
Doi: 10.37394/232018.2024.12.14
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Published in WSEAS Transactions on Computer Research, Volume 12, 2024
- Title: Content and Contextual Analysis of the Total Quality Management and Innovative Performance through Organizational Learning
Authors: Ahmed Saif Salim Al Maamari, Abdulaziz Bin Mat Isa
Doi: 10.37394/23207.2024.21.16
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Guidelines for Hotel Business Management for Elderly Tourists in the Central Region of Thailand
Authors: Prahuschai Ramart, Rungroj Subanjui
Doi: 10.37394/23207.2024.21.2
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Assessing the Impact of Communication on Customer Relationship Marketing: A Case Study of Mobile Telecom Companies
Authors: Stavros Kalogiannidis, Fotios Chatzitheodoridis, Dimitrios Kalfas, Maria Paschalidou
Doi: 10.37394/23207.2023.20.231
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Use of Loyalty Card Promotion: Analyzing Customer Loyalty and Satisfaction of Card Holders
Authors: Mutiara Dian Azzahra, Agus Maolana Hidayat, Mahir Pradana
Doi: 10.37394/232018.2023.11.46
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Published in WSEAS Transactions on Computer Research, Volume 11, 2023
- Title: Factors Affecting Eco-Innovations in the European Union
Authors: Marcin Relich
Doi: 10.37394/23207.2023.20.220
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Mediating Role of Neuromarketing in Achieving Customer Satisfaction based on Market Orientation: An Exploratory Study for a Sample of Workers in Asia Cell Telecom
Authors: Mohammad Mahmood Al-Mulla Hasan, Bashar Thaker Al-Qotaje, Mohammed Ahmed Al-Hamamy
Doi: 10.37394/23207.2023.20.217
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Impact of Financial Technology on Customer Behavior in the Jordanian Commercial Banks
Authors: Abdul Razzak Alshehadeh, Haneen A. Al-Khawaja, Ismail Yamin, Iqbal Jebril
Doi: 10.37394/23207.2023.20.195
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Improvement of Service Quality in Prefabricated Steel Structure Construction Process
Authors: Sarunya Lertputtarak, Artit Treepob, Denis Samokhin
Doi: 10.37394/232032.2023.1.24
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Published in Financial Engineering, Volume 1, 2023
- Title: Analyzing Customer Satisfaction using Support Vector Machine and Naive Bayes Utilizing Filipino Text
Authors: Joseph B. Campit
Doi: 10.37394/232015.2023.19.50
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Published in WSEAS Transactions on Environment and Development, Volume 19, 2023
- Title: The Influence of Service Quality on Customer Loyalty Is Mediated by Customer Satisfaction in Islamic Bank
Authors: Bakti Setyadi, Fitriasuri, Sulaiman Helmi, Efan Elpanso, Destina Paningrum
Doi: 10.37394/232032.2023.1.6
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Published in Financial Engineering, Volume 1, 2023
- Title: Improving Business Performance through Operational Excellence and Value Co-Creation
Authors: Sri Safitri, Achmad Sudiro, Fatchur Rohman, Mugiono Mugiono
Doi: 10.37394/23207.2023.20.79
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: Customer Classification and Decision Making in the Digital Economy based on Scoring Models
Authors: Hennadii Mazur, Natalia Burkina, Yurii Popovskyi, Nadiia Vasylenko, Volodymyr Zaiachkovskyi, Ruslan Lavrov, Serhii Kozlovskyi
Doi: 10.37394/23207.2023.20.74
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: Impact of Capital Structure on Risk-taking of Vietnamese Commercial Banks
Authors: Dan Thanh Bui, Thanh Ha Doan, Thi Hong Nhung Pham, Hai Nam Pham
Doi: 10.37394/23207.2023.20.12
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Effect of Artificial Intelligence on Service Quality and Customer Satisfaction in Jordanian Banking Sector
Authors: Reem Al-Araj, Hossam Haddad, Maha Shehadeh, Elina Hasan, Mohammad Yousef Nawaiseh
Doi: 10.37394/23207.2022.19.173
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Effect of Investment in Customer Relationship Management on the Performance of Mortgage Banks in Nigeria
Authors: Kabir Adeniyi Yagboyaju, Umaru Mustapha Zubairu, Umar Abbas Ibrahim, Ikwuagwu Henry Chinedu
Doi: 10.37394/23207.2022.19.138
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Community’s Potential and Preferences for Islamic Banking : the Case of Indonesia
Authors: Immas Nurhayati, Endri Endri, Desmy Riani, Widhi Ariyo Bimo
Doi: 10.37394/232015.2022.18.104
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Published in WSEAS Transactions on Environment and Development, Volume 18, 2022
- Title: The Role of Electronic Customers Relationship Management in Enhancing Customer Loyalty at Jordanian Telecommunication Industry
Authors: Shatha Abdel-Kareem Almahadeen, Excimirey Amer Al-Manasrah
Doi: 10.37394/23207.2022.19.131
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Case-Based Teaching for Python Language Under the Background of Big Data
Authors: Feng Li, Yujun Hu, Lingling Wang
Doi: 10.37394/23209.2022.19.15
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Published in WSEAS Transactions on Information Science and Applications, Volume 19, 2022
- Title: A Study on Level of Satisfaction Towards Home Appliance Products in Kulithalai Taluk, Karur District
Authors: S. Vivek, B. Sekar
Doi: 10.37394/232025.2022.4.3
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Published in Engineering World, Volume 4, 2022
- Title: A Clustering Algorithm for Cross-border E-commerce Customer Segmentation
Authors: Shuling Yang, Yan Hou
Doi: 10.37394/232020.2022.2.17
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Published in Proof, Volume 2, 2022
- Title: Effects of Agile Customer Relation Management System on Business Performance and Entrepreneurship
Authors: Stavros Kalogiannidis, Fotios Chatzitheodoridis
Doi: 10.37394/232015.2022.18.48
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Published in WSEAS Transactions on Environment and Development, Volume 18, 2022
- Title: Purchase Decision-Making during the Covid Pandemic 19: The Character of International Consumer Behavior
Authors: Emin Neziraj, Driton Sylqa
Doi: 10.37394/23207.2022.19.77
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Implications related to Bank’s Customers Satisfaction (The case of Albanian banks grouped by the origin of shareholder’s capital)
Authors: Orkida Ilollari, Manuela Meçe, Artur Ribaj
Doi: 10.37394/23207.2022.19.73
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Internal Liquidity Determinants Analysis of Commercial Banking Industry of Jordan
Authors: Mohammed Ibrahim Sultan Obeidat, Nadeen Mohammed Adnan Mohammed Yasin Darkal
Doi: 10.37394/232015.2022.18.38
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Published in WSEAS Transactions on Environment and Development, Volume 18, 2022
- Title: A Study of Factors Influenced Online Shopping Behavior in Malaysia: A Structural Approach
Authors: Rusnifaezah Musa, Selvamalar Nasaratnam, Kalaiselvee Rethinam, Parteeban M. Varatharajoo, Arunagiri Shanmugam
Doi: 10.37394/23207.2022.19.48
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Digital Transformation and Its Impact on Strategic Supremacy Mediating Role of Digital HRM: an Evidence From Palestine
Authors: Ohoud Khatib, Khaled Alshawabkeh
Doi: 10.37394/23207.2022.19.20
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Non-Muslim Customer Switching Behavior In Islamic Bank In Indonesia
Authors: Hermanita, Suci Hayati
Doi: 10.37394/232015.2022.18.15
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Published in WSEAS Transactions on Environment and Development, Volume 18, 2022
- Title: Personified Behavioural Demand Response Model for the Reduction of Peak Time Energy Consumption Coincidence of Domestic Sector with the Utility
Authors: Swathi G, Sudha Rani Donepudi, K. Ramash Kumar
Doi: 10.37394/232016.2021.16.36
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Published in WSEAS Transactions on Power Systems, Volume 16, 2021
- Title: Construction and Application of Customer Satisfaction Model with theService Quality of Last-Mile Delivery in Rural Areas
Authors: Yuh‐Jen Cho, Lin Xue, Shu-Rong Huang, Zhe-Peng Yang
Doi: 10.37394/23207.2021.18.69
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Published in WSEAS Transactions on Business and Economics, Volume 18, 2021
- Title: Explored customer participation and value
Authors: Albert Jing-Fuh Yang, Chia-Wen Hung, Siao-Fen Huang
Doi: 10.37394/23207.2021.18.35
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Published in WSEAS Transactions on Business and Economics, Volume 18, 2021
- Title: Customer Behavior in Trading Processes: A Simulation Based Approach
Authors: Dominik Vymětal, Roman Šperka, Kateřina Slaninová
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Published in International Journal of Applied Mathematics, Computational Science and Systems Engineering, Volume 2, 2020
- Title: Financial Systems Theory: Banker-Customer Relationship and Nigerian Deposit Money Banks’ Performance: An Empirical Investigation
Authors: Olokoyo Felicia, Isibor Areghan, Adegboye Folasade, Adesina Tolulope, Osuma Godswill, Adebayo Mercy
Doi: 10.37394/23203.2020.15.54
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Published in WSEAS Transactions on Systems and Control, Volume 15, 2020
- Title: Internal marketing and service quality in Jordanian Hotels
Authors: Ahmad Mohd Mansour
Doi: 10.37394/232015.2020.16.86
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Published in WSEAS Transactions on Environment and Development, Volume 16, 2020
- Title: Analysis of Banks Profitability: Domestic and Foreign Comparison
Authors: Abiola Babajide, Funso Abiodun Okunlola, Lawal Adedoyin, Tochukwu Okafor, Areghan Isibor
Doi: 10.37394/23207.2020.17.93
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: Examining the relationship between service quality and customer satisfaction in the public service. The case of Botswana
Authors: Phetogo Mosimanegape, Olumide Jaiyeoba, Chux Gervase Iwu, Cheneso Chekula-Mahama
Doi: 10.37394/23207.2020.17.57
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: The Influence of Private Label on Customer Loyalty, the Mediating Role of Customer Satisfaction
Authors: Jamal M. M. Joudeh, Tareq N. Hashem, Nawras M. Nusairat
Doi: 10.37394/23207.2020.17.48
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: The Role of Perceived Risk and Trust Propensity in The Relationship Between Negative Perceptions of Applying Big Data Analytics and Consumers’ Responses
Authors: Thi Mai Le, Shu-yi Liaw, My-Trinh Bui
Doi: 10.37394/23207.2020.17.41
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: The Influence of Green marketing, Syariah Compliance, Customer’s Environmental Awareness and Customer’s Satisfaction towards Muslim Consumer Purchasing Behaviour in Kedah
Authors: Yaty Sulaiman, Nur Aina Mohd Jamil, Abdul Rahim Othman, Rusnifaezah Musa
Doi: 10.37394/23207.2020.17.21
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: Modelling R&D Strategy to Fulfil Customer Demands through Digital Transformation
Authors: Denizhan Cay, Nazli Goker, Mehtap Dursun
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Published in WSEAS Transactions on Business and Economics, Volume 16, 2019
- Title: Customer Loyalty Factors of Small Scale Farmers in Purchasing Poultry Feed
Authors: Suci Paramitasari Syahlani, Anton Agus Setyawan, Mujtahidah Anggriani, Ummul Muzayyanah
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Published in WSEAS Transactions on Business and Economics, Volume 16, 2019
- Title: The Role of Customer Relationship Management and Partnership Relationship Management to Mediate Market Orientation on Marketing Performance
Authors: Ida Ayu Oka Martini, Ni Ketut Karwini, I. Wayan Gde Sarmawa, Desak Made Febri Purnama Sari
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Published in WSEAS Transactions on Business and Economics, Volume 16, 2019
- Title: Corporate Reputation in the Online Universe based on Social Media Content Analysis
Authors: Vasileios Basdras, Klimis Ntalianis
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Published in WSEAS Transactions on Communications, Volume 18, 2019
- Title: Evaluating Key Customer Value Factors for International Air Courier Service Providers
Authors: Ji-Feng Ding, Jung-Fong Kuo
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Published in WSEAS Transactions on Business and Economics, Volume 15, 2018
- Title: About the Development Strategies of Power Plant in Energy Market
Authors: Adelaida Mihaela Duinea
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Published in WSEAS Transactions on Power Systems, Volume 12, 2017
- Title: Study on Effect of Internal Interdepartmental Integration on Customer Loyalty: Using Service Innovation as an Mediator
Authors: Tzu-Jung Wu
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Published in WSEAS Transactions on Business and Economics, Volume 14, 2017
- Title: The Relationship Between Inventory-Management Policies and Customer Service in Manufacturing Industries Logistics in Gauteng Province, South Africa
Authors: Musenga Francis Mpwanya
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Published in WSEAS Transactions on Business and Economics, Volume 13, 2016
- Title: Customer Segmentation Using Data Warehouse and Neural Networks
Authors: Dajana Ćorić, Katarina Ćurko, Zvonko Merkaš
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Published in WSEAS Transactions on Business and Economics, Volume 12, 2015
- Title: Extended Asynchronous SN P Systems for Solving Sentiment Clustering of Customer Reviews in E-commerce Websites
Authors: Xue Bai, Xiyu Liu
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Published in WSEAS Transactions on Information Science and Applications, Volume 10, 2013
- Title: Effects of Job Satisfaction on Service Quality, Customer Satisfaction, and Customer Loyalty: The Case of a Local State-Owned Enterprise
Authors: Pansoo Kim, Jang-Hyup Han
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Published in WSEAS Transactions on Business and Economics, Volume 10, 2013
- Title: Assessment of Customer Credit with Efficient Multivariate Classifier
Authors: Hung-Yi Lin, Kuang-Yu Huang
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Published in WSEAS Transactions on Business and Economics, Volume 10, 2013
- Title: E-banking Process Standardization - An Evaluation of Customer Perception and Satisfaction
Authors: Sukanya Kundu, Saroj Kumar Datta, Vishal Vyas
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Published in WSEAS Transactions on Business and Economics, Volume 9, 2012
- Title: Data Mining QFD for The Dynamic Forecasting of Life Cycle under Green Supply Chain
Authors: Chih-Hung Hsu, An-Yuan Chang, Hui-Ming Kuo
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Published in WSEAS Transactions on Computers, Volume 11, 2012
- Title: Assessment of Customer Relationship Management for Global Shipping Carrier-based Logistics Service Providers in Taiwan: An Empirical Study
Authors: Ji-Feng Ding
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Published in WSEAS Transactions on Systems, Volume 11, 2012