WSEAS Transactions on Business and Economics
Print ISSN: 1109-9526, E-ISSN: 2224-2899
Volume 13, 2016
The Influence of Quality Management on the Excellence of Slovenian Physicians’ Practice in Public Healthcare
Authors: Dean Rumpf, Jana Suklan, Gorazd Voga, Zlatka Meško Štok
Abstract: The purpose of the article is to define the influence of quality management on Slovenian physicians’ practice excellence in public healthcare, and to provide research-based conclusions and recommendations to improve quality management and excellence in healthcare. When it comes to designing a new quality management paradigm in public healthcare and public healthcare management, we found that it makes sense to search for new approaches that proved to be effective and innovative in the last decade, and which therefore can be considered a part of postmodern period of development. Successful management depends on a good organisation and well-designed policy and strategy in public healthcare, needed knowledge, skills, values, ethics and morals of physicians, on organisation’s knowledge-oriented culture, reasonable economy and interpersonal relations among employees in the internal environment, and with partners in the external environment. Quality is the basis for excellence, and excellence leads to the effectiveness of an individual or public institute. At this point, there is also a scientific challenge to gain new knowledge, information and data about healthcare institutes already awarded with a quality certificate or an acknowledgement of business excellence (EFQM and CAF), and to link such information with the effectiveness of public healthcare operation and practice of physicians employed in these public institutes.
Keywords: quality management, excellence, Slovenian physicians, public healthcare, research
Pages: 474-482WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 13, 2016, Art. #43