Published Articles with Keyword: service quality
- Title: The Influence of Service Quality, Corporate Social Responsibility and Corporate Reputation on Customer Satisfaction With the Government’s Role as Moderator (Study on the company PT PLN Indonesia)
Authors: Nizar Rachman, Umar Nimran, Edy Yulianto, Edriana Pangestuti
Doi: 10.37394/232032.2024.2.31
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Published in Financial Engineering, Volume 2, 2024
- Title: A Bank’s Customer Citizenship Behaviour in the Multinomial Logistic Regression Model
Authors: Adirek Vajrapatkul, Nuttawut Rojniruttikul
Doi: 10.37394/23207.2024.21.159
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Factors Influencing Consumer Behaviour towards Online Purchase Intention on Popular Shopping Platforms in Malaysia
Authors: Wong Chee Hoo, Aw Yoke Cheng, Alex Hou Hong Ng, Syarifah Mastura Bt Syed Abu Bakar
Doi: 10.37394/23207.2024.21.45
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Impact of Service Quality and Level of Confidence on Performance and Community Satisfaction at the Kutai Timur Regional Police in East Kalimantan
Authors: Djoko Setyadi, Abdul Rauf, Rahcmad Budi Suharto, Saida Zairosalamia Za, Doddy Adhimursadi
Doi: 10.37394/23207.2024.21.37
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: The Effect of Service Quality, Patient Trust and Hospital Reputation on Patient Satisfaction in Jordanian Public Hospital
Authors: Mohammad Abdallah Aladwan, Marhana Mohamed Anuar, Raed Mahmoud Aladwan, Hayatul Safrah Salleh
Doi: 10.37394/23207.2024.21.36
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: Guidelines for Hotel Business Management for Elderly Tourists in the Central Region of Thailand
Authors: Prahuschai Ramart, Rungroj Subanjui
Doi: 10.37394/23207.2024.21.2
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Published in WSEAS Transactions on Business and Economics, Volume 21, 2024
- Title: The Improvement of Service Quality in Prefabricated Steel Structure Construction Process
Authors: Sarunya Lertputtarak, Artit Treepob, Denis Samokhin
Doi: 10.37394/232032.2023.1.24
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Published in Financial Engineering, Volume 1, 2023
- Title: Improving Consumer Loyalty by Providing Service Excellent and Utilizing Business Relationships
Authors: Ryan Firdiansyah Suryawan, Evaf Maulina, Karnawi Kamar, Abdul Samad Latuconsina, Budi Safari, Sugiyo, Siti Annisa Wahdiniawati, Lilik Suryaningsih, Indi Nervilia, Arjuna Wiwaha, Endri Endri
Doi: 10.37394/23207.2023.20.129
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Influence of Service Quality on Customer Loyalty Is Mediated by Customer Satisfaction in Islamic Bank
Authors: Bakti Setyadi, Fitriasuri, Sulaiman Helmi, Efan Elpanso, Destina Paningrum
Doi: 10.37394/232032.2023.1.6
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Published in Financial Engineering, Volume 1, 2023
- Title: The Determinants of Online Repatronage Intention for Shariah-Compliant Hotels among Muslim Customers in Malaysia
Authors: Yaty Sulaiman, Farouk Djermani, Mohd Yusri Shahril Ismail, Ariana Arif
Doi: 10.37394/23207.2023.20.66
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Published in WSEAS Transactions on Business and Economics, Volume 20, 2023
- Title: The Effect of Artificial Intelligence on Service Quality and Customer Satisfaction in Jordanian Banking Sector
Authors: Reem Al-Araj, Hossam Haddad, Maha Shehadeh, Elina Hasan, Mohammad Yousef Nawaiseh
Doi: 10.37394/23207.2022.19.173
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: The Role of Electronic Customers Relationship Management in Enhancing Customer Loyalty at Jordanian Telecommunication Industry
Authors: Shatha Abdel-Kareem Almahadeen, Excimirey Amer Al-Manasrah
Doi: 10.37394/23207.2022.19.131
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Published in WSEAS Transactions on Business and Economics, Volume 19, 2022
- Title: Fuzzy Cloud Evaluation of Service Quality Based on DP-FastText
Authors: Huanzhuo Ye, Yuan Li
Doi: 10.37394/23205.2021.20.16
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Published in WSEAS Transactions on Computers, Volume 20, 2021
- Title: The Impact of Enterprise Resource Planning System of Human Resources on the Employees’ Performance Appraisal in Jordan
Authors: Mohammadnour Aljarrah
Doi: 10.37394/232015.2021.17.35
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Published in WSEAS Transactions on Environment and Development, Volume 17, 2021
- Title: Internal marketing and service quality in Jordanian Hotels
Authors: Ahmad Mohd Mansour
Doi: 10.37394/232015.2020.16.86
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Published in WSEAS Transactions on Environment and Development, Volume 16, 2020
- Title: Examining the relationship between service quality and customer satisfaction in the public service. The case of Botswana
Authors: Phetogo Mosimanegape, Olumide Jaiyeoba, Chux Gervase Iwu, Cheneso Chekula-Mahama
Doi: 10.37394/23207.2020.17.57
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: Applying the Quality Function Deployment Method to Tourism’s Industry Analysis
Authors: He Xie, Chang Che Chang
Doi: 10.37394/23207.2020.17.42
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Published in WSEAS Transactions on Business and Economics, Volume 17, 2020
- Title: A Study of Stay Motivation, Service Quality, and Satisfaction of B&B Tourists ─ A Case Study of Kenting in Taiwan
Authors: Chun-Chu Liu, Jen-Shou Kao
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Published in WSEAS Transactions on Business and Economics, Volume 15, 2018
- Title: Public Transport System Service Quality
Authors: George Botzoris, Athanasios Galanis, Vassilios Profillidis, Nikolaos Eliou
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Published in WSEAS Transactions on Environment and Development, Volume 11, 2015
- Title: Effects of Job Satisfaction on Service Quality, Customer Satisfaction, and Customer Loyalty: The Case of a Local State-Owned Enterprise
Authors: Pansoo Kim, Jang-Hyup Han
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Published in WSEAS Transactions on Business and Economics, Volume 10, 2013
- Title: Internal Client Satisfaction Improvement Plan Using a Performance Model
Authors: Pansoo Kim, Jihye Lee
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Published in WSEAS Transactions on Business and Economics, Volume 9, 2012
- Title: E-banking Process Standardization - An Evaluation of Customer Perception and Satisfaction
Authors: Sukanya Kundu, Saroj Kumar Datta, Vishal Vyas
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Published in WSEAS Transactions on Business and Economics, Volume 9, 2012